Customer Support
Have a question about your account, billing, or a tool? Check the answers below, or email us.
Contact us
Email info@thedealready.com. We aim to reply within 2 business days.
To help us answer quickly, please include:
- The email address on your DealReady account
- The tool or page you were using
- What happened, and a screenshot if you can
Never email your password or full card number. DealReady will never ask for them.
Email supportCommon questions
I didn't get my confirmation email, or the link doesn't work.
- Check your spam or promotions folder for an email from Supabase Auth.
- Go to Sign in, enter your email, and click Resend confirmation email.
- Use the newest email. Older links expire.
I forgot my password.
Go to Sign in, enter your email, and click Forgot password?. Open the email and choose a new password.
How do I upgrade, change plans, or cancel?
To upgrade, choose a plan on the Pricing page. To change or cancel a paid plan, go to your Account page and click Manage billing. After you cancel, you keep access until the end of the month you already paid for.
Can I get a refund?
Payments are non-refundable, including partial months, as explained in our Refund & Cancellation Policy. You can cancel anytime so you are not charged again. If you think you were charged by mistake, email us.
How do I use a promo code?
Choose a plan on the Pricing page. Enter the promotion code in Stripe Checkout, where the discount appears before you complete the purchase.
How do I change my marketing email or text preferences?
Sign in and open your Account page. Under Marketing preferences, choose email and SMS separately, then save your changes. Text updates require a mobile number with country code. You can also unsubscribe from an email using its unsubscribe link or reply STOP to a marketing text.
What happens to my courses if I cancel Premium?
You keep course-library access through the end of your paid billing period. After that, unfinished courses and new releases are no longer available through Premium. Basic membership still includes every DealReady tool.
I paid, but a tool still says I need to upgrade.
- Wait a minute, then refresh the page. Access can take a few moments to update.
- Make sure you are signed in with the same email you used to pay.
- Both Basic and Premium include every DealReady tool. Premium also includes the video-course library while your subscription is active.
- If it still doesn't work, email us.
How do I request a ZIP code for Market Pulse?
Active Basic and Premium members can request a ZIP that isn't covered yet from the Account page for a one-time $10 fee.
Is my deal information private?
Yes. Your saved trackers are tied to your account, and other users cannot see them. We do not sell your information. Read our Privacy Policy for details.
How do I delete my account or get a copy of my data?
Email info@thedealready.com from the email on your account. Cancel any paid plan first so you are not charged again.
Can DealReady tell me whether to buy a property?
No. DealReady tools provide estimates for education and planning, not financial, legal, or investment advice. Please verify your numbers and talk with qualified professionals before making decisions.